Privacy Policy

Effective Date: 20th November 2024

Spik n’ Span Cleaning Co (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, whether through our website, email, phone, or in-person communication.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and postal address provided by you when requesting a quote, booking a service, or contacting us.
• Service Information: Details about your cleaning needs, property size, and other relevant service details.
• Payment Information: Payment details provided for invoicing purposes (stored securely).
• Website Usage Information: Non-personally identifiable information such as IP address, browser type, pages visited, and time spent on our website.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide and personalise our cleaning services.
• To process bookings and send invoices.
• To communicate with you about services, promotions, and updates.
• To improve our website, services, and customer experience.
• To comply with legal obligations.

3. How We Protect Your Information

We take reasonable measures to protect your information from unauthorised access, use, or disclosure. These measures include secure data storage and encryption where necessary.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties only when necessary, such as:

• Service providers assisting with our operations (e.g., invoicing software, email platforms).
• Compliance with legal or regulatory obligations.

5. Your Rights

You have the right to:

• Access, update, or delete the personal information we hold about you.
• Opt-out of marketing communications at any time.
• Request clarification about how your data is used.

To exercise these rights, contact us at info@spiknspan.co.

6. Cookies and Tracking

Our website may use cookies to enhance user experience and track site usage. You can manage your cookie preferences through your browser settings.

7. Links to External Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting to our website. Please review it periodically for updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Phone: 08 9723 7144
• Email: info@spiknspan.co

Thank you for trusting Spik n’ Span Cleaning Co. with your information. We are dedicated to maintaining your privacy and delivering exceptional service.