FAQs

We provide residential and commercial cleaning services in Bunbury, Eaton, Treendale, Australind, Harvey, Dalyellup, Capel, Busselton, Dunsborough, Vasse, Yallingup, Peppermint Grove Beach and the surrounding areas.

Yes, we have compressive insurances in place to protect all parties should an unlikely situation was to occur.  Contact us to see exactly what our insurance covers giving you the peace of mind when our team are outgoing cleaning services.

A cleaning consultation involves one of our experts visiting your home or office to discuss your specific cleaning needs. During the consultation, we’ll answer any questions, provide an accurate quote, and help you schedule a recurring cleaning appointment that suits your schedule.

No, we offer per-job quotes for both commercial and residential cleans, based on the size of the property and the cleaning requirements. This will be discussed during your free cleaning consultation. For regular house cleaning, price estimates are available on our House Cleaning page.

If your scheduled clean falls on a public holiday or special occasion, we can either reschedule to the nearest available day or skip the clean, based on your preference.

Our office hours are from 9:00 AM to 5:00 PM, Monday through Saturday.

Yes, we are proud to be a 5-star cleaning service. You can read about the fantastic experiences our clients have had by checking out our reviews on Google and Facebook.

Typically, we do not wash dishes unless it’s part of an office cleaning service.

Yes, we bring all the necessary cleaning supplies, including fresh microfibre cloths and mop heads for every clean. We use high-quality products to ensure your home receives the best possible care, so you don’t have to worry about a thing!

If you’re feeling unwell, we kindly ask that you notify us and reschedule your clean for a later date to help prevent the spread of illness. Your health and safety, as well as that of our team, are our top priority.

We send invoices via email, which can be paid through bank transfer or credit card within 24 hours.

Feedback is extremely important to management and our cleaners. Our mission is to be a provider that is always better than yesterday. Your feedback will be taken on board immediately and will be compensated if required within a 24-hour timeframe.

Absolutely! Your fur babies deserve that fresh home feeling too – right?  If they can cause any harm to our staff or equipment, please ensure your pets are behind a closed gate at entrance, departure and throughout the duration of the clean to ensure all parties are safe.

Spik n’ Span Cleaning normally requests a minimum of 24 – 48 hours so we can organise a cleaning team. We cannot guarantee a clean to be done but we will try our best!

We understand that households may become sick, our team will re-schedule you clean promptly once you are all well and non-contagious to our staff. We typically require a minimum of 24 hours, or a cancellation fee may occur.